Responsibilities

• Lead, Own and Grow the Technical Support Team
• Provide B2B Support for SharePoint/M365 Apps
• Identify and implement projects aimed at improving IT support processes
• Manage contracts and service-level agreements with clients
• Triaging queries using Zendesk ticket system
• Liaising with developers on technical queries
• Managing and prioritising all support requests against SLAs
• Support WM team internally including inventory management

Benefits

• Motivizer Benefits Platform to choose and manage all your benefits in one place. You receive a budget (550 PLN monthly). You can choose a medical care package, meal tickets, sports cards (we have Multisport and on preferential terms, we have membership cards to one of the most popular Gyms), cinema tickets, shop vouchers, discounts and many more.
• Language Courses – you'll have access to a multi-language learning platform enabling you to practice your language skills and learn new ones!
• Regular and systematic further training opportunities - both internally and from external providers. We support your ongoing learning and development.
• Cooperation within an internal community is our everyday reality. We have networking events, coding challenges, and company parties for different occasions.

Qualification

• Bachelor's or Master's Degree in an IT-based Subject
• Experience working in a technical consultancy/agency
• Excellent SharePoint/M365/ Azure AD product knowledge required
• M365/SharePoint/ Azure AD Technical Support experience
• Contract & Account Management
• Excellent communication skills in English & Polish. 
• Availability to work in a hybrid mode from our office in Kraków

About WM Reply

WM Reply are a global award-winning Microsoft consultancy. We work with the biggest names across all industries from Dyson to Sky and the Co-op Group. Our mission is to empower people to achieve more through technology. Specifically, we focus on Microsoft 365 and improving the employee experience through tools like Teams, Power Platform and SharePoint.

WM are part of the 9,000 strong Reply group with offices in London (HQ), Chester, Manchester, Milan, Frankfurt, Kraków, Chicago, and Auckland. Across all locations we believe WM has a very special culture – one that treasures the unique, breeds entrepreneurship and celebrates the geek.